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Qestix Media Privacy Policy

Last Updated: 12 Sep 2024

At Qestix Media, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or interact with us in other ways. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically when you use our website.

A. Information You Provide

  • Personal Details: When you create an account, place an order, or contact us, we may collect personal information, including:
    • Name
    • Email address
    • Mailing address
    • Phone number
    • Payment information (e.g., credit card details)
  • Communication Data: If you contact us via email, phone, or chat, we may retain records of your correspondence, including contact details and message content.

B. Information We Collect Automatically

  • Usage Data: We collect information about your interactions with our website, including:
    • IP address
    • Browser type
    • Pages visited
    • Time and date of visit
    • Referring website
    • Device information (e.g., mobile or desktop)
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and hold certain information. You can control or disable cookies through your browser settings.

2. How We Use Your Information

We use the personal information we collect to provide and improve our services, process orders, and communicate with you.

A. Service Delivery and Order Fulfillment

  • Process your transactions and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Manage your account and preferences.

B. Marketing and Communication

  • Send you promotional emails and offers (you can opt-out at any time).
  • Notify you about changes to our services, products, or policies.

C. Analytics and Website Improvement

  • Analyze website traffic and usage patterns to improve user experience.
  • Detect and prevent fraudulent activity, security breaches, or violations of our terms.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Payment Processors: To securely process your payment information.
  • Shipping Partners: To fulfill and deliver your orders.
  • Analytics Providers: To track and analyze website performance (e.g., Google Analytics).
  • Legal Requirements: If required by law, we may disclose your information in response to legal requests or to protect the rights and safety of Top Cut Foods and others.

4. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure payment gateways, and access controls.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

A. Access and Update

You can access and update your personal information by logging into your account or contacting us directly.

B. Opt-Out

You can opt-out of receiving marketing emails by following the unsubscribe link in the emails or by contacting us.

C. Data Deletion

You can request the deletion of your personal information. Please note that certain data may be retained as required by law or for legitimate business purposes.

D. Data Portability

You may request a copy of your personal information in a machine-readable format.

6. Third-Party Links

Our website may contain links to third-party websites. These websites are not governed by this Privacy Policy, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external websites you visit.

7. Cookies

Cookies are small text files that are stored on your device to help improve your experience on our website. We use cookies for the following purposes:

  • Essential Cookies: To enable website functionality.
  • Analytics Cookies: To analyze website usage.
  • Marketing Cookies: To deliver relevant advertisements.

You can manage or disable cookies through your browser settings, but this may affect the functionality of the website.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after changes to this policy constitute your acceptance of the new terms.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the Contact Us page on this website.